Welcome to Equipment Pools (“we,” “our,” or “us”). We specialize in providing high-quality above-ground pool equipment to customers worldwide. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.equipmentpools.com.
1. Information We Collect
We collect information that helps us provide our services and improve your shopping experience:
- Personal Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase or create an account.
- Transaction Information: Details about products you purchase, payment method, and order history.
- Technical Information: IP address, browser type, device information, and cookies when you browse our site.
- Communication Data: Records of your interactions with our customer service team via email at [email protected].
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders for above-ground pool equipment, cleaners, pumps, and accessories
- Provide customer support and respond to inquiries
- Improve our website, products, and services
- Prevent fraud and enhance security of transactions
- Send you service-related communications (order confirmations, shipping updates)
- Comply with legal obligations and protect our rights
3. Data Sharing and Disclosure
We may share your information with:
- Payment Processors: To securely process Visa, MasterCard, JCB, and PayPal transactions
- Shipping Providers: To deliver your pool equipment orders worldwide (excluding some Asian and remote regions)
- Service Providers: Companies that help us operate our website and business (IT services, analytics)
- Legal Compliance: When required by law or to protect our rights and safety
We never sell your personal information to third parties for marketing purposes.
4. Data Storage and Security
Based in San Antonio, Texas, we implement robust security measures:
- Industry-standard SSL encryption for all transactions
- Secure storage of data with limited access
- Regular security assessments of our systems
- Data minimization practices – we don’t store complete payment details
While we take reasonable precautions, no internet transmission is 100% secure. Please protect your account credentials.
5. Your Rights and Choices
You have the right to:
- Access, update, or delete your account information
- Opt-out of marketing communications (though we may still send service messages)
- Request information about our data practices
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing requests.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyze website traffic and improve performance
- Prevent fraudulent activity
You can control cookies through your browser settings, but disabling them may affect website functionality.
7. International Data Transfers
As a global retailer (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.
8. Children’s Privacy
Our website and pool equipment products are not directed at children under 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Equipment Pools
3227 Scheuvront Drive
San Antonio, TX 33576
United States
Email: [email protected]